Advocate South Suburban Hospital
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visitor information

What are the visiting hours and guidelines?
What are the amenities, such as an ATM, cafeteria, gift shop and more?
How do I find my way around the local area?
Useful phone numbers


What are the visiting hours and guidelines?

General visiting hours are from 11 a.m. to 8 p.m., although some units have different hours. The hospital arranges visiting hours on the basis of patient-care needs. It is important that visitors comply with the designated hours. Visitors may be asked to leave if the visit interferes with patient care. Persons who are ill will not be permitted to visit. Children must be 12 years of age and accompanied by an adult in order to visit any patient room.  Exceptions to this rule are made in the Family Birth Center and Intensive Care Unit.

Advocate South Suburban Hospital requests that visitors:

  • Obtain a pass at the information desk in the east lobby
  • Be limited to two persons at a time 
  • Be limited to a reasonable length of time 
  • Leave the room when treatments or examinations are being performed 
  • Not smoke anywhere on the hospital campus
  • Speak quietly and avoid unnecessary noise 
  • Be accompanied by an adult if under 12 years of age 
  • Be free of infectious disease

Intensive Care Unit

Visits are allowed from 11 a.m. to 8 p.m. Visitors must be immediate family members (although exceptions will be considered) and are limited to two at a time at the patient's bedside. Children under 16 are not permitted in the Intensive Care Unit. Visiting hours may be based on individual patient needs. To protect confidentiality of patient information, we ask that you not visit between:

  • 6:20 a.m. to 7:30 a.m.         2:20 p.m. to 3:30 p.m.
  • 6:20 p.m. to 7:30 p.m.         10:20 p.m. to 11:30 p.m.

Family Birth Center

Fathers may visit 24-hours a day. Other visitors and siblings can visit from 8 a.m. to 8 p.m. Visitors are limited to four at any one time. All visitors must be free from illness in order to visit the new baby.

What are the amenities, such as an ATM, cafeteria, gift shop and more?

Cafeteria Service

Our cafeteria is located on the lower level of the hospital.

Hours of Operation

6:30 to 7a.m.  Continental Breakfast
7 to 10a.m.  Hot Breakfast
11a.m. to 2p.m.   Lunch
3 to 5p.m.  Break Time Continental Meal Service Available
5 to 7p.m.  Dinner
7p.m. to 6:30 a.m.   The cafeteria is closed. There is a 24-hour vending area located on the lower level of the hospital.

Lori's Hospital Gift Shop

Our gift shop, located in the east lobby of the hospital, is operated as a convenience for patients and visitors.

The gift shop is open Monday through Friday from 8 a.m. to 8:30 p.m. and from 9 a.m. to 8 p.m. on Saturday and Sunday. Gifts, personal items, magazines, fresh flowers and candy are among the items available.

Online Flower Shop

Advocate Online Flower Shop can create and deliver unique, fresh or artificial, floral arrangements, as well as blooming and green plants to hospital patients and Advocate associates. Orders may be placed online 7 days a week, 24 hours a day but are reviewed and processed only during the retail shop's normal business hours. The retail shop, located at Lutheran General Hospital, is open from 9:30 a.m. to 5:00 p.m., Monday through Friday and from 12:00 p.m. to 4:00 p.m. on Saturday. Our shop is closed on Sundays and major holidays. If you have any questions regarding hours, holidays observed, delivery times or any other information, please call 847.723.8727 or e-mail AHC-FlowerShop@advocatehealth.com.

Clergy Visitation

Patients often wish to have a visit from their pastor, priest, imam or rabbi. When a patient, upon admission, gives the name of his or her church, temple or synagogue, the hospital's office for mission and spiritual care will notify the designated church, if requested. Visits can also be arranged for patients who did not register the church or synagogue name. To contact the office for mission and spiritual care, dial ext. 463780.

Spiritual Care

Chaplains are available to provide spiritual care for patients, families, hospital associates and visitors, especially during times of crisis, grief or loss. Services include visitation and prayer, ethical consultation, Advance Directives (Living Will, Durable Power of Attorney for Health Care and Mental Health Treatment Preference and Declaration), and spiritual and emotional support. Chaplains are in the hospital Monday through Friday from 8:30 a.m. to 10 p.m. and Saturday and Sunday from 3 to 11 p.m. For spiritual care, call ext. 463780. After these hours a chaplain may be reached via long-range pager by dialing "0" for the operator.

The Elizabeth Karnes Vaughan Chapel

The Elizabeth Karnes Vaughan Chapel is located on the main floor of the hospital. The chapel in the round design was specifically chosen to give all who enter a feeling of welcome and of being embraced. The lotus petals in the ceiling reflect this theme and focus attention on the circular altar. Four corner niches in the chapel provide space to showcase symbols representing four major religions. These symbols include the Christian tabernacle, the Jewish menorah, the Hindu Lord Shiva, and the Muslim Holy Qur'an. 

The three-panel, leaded stained glass Angel window reflects a message of hope and rejoicing, of glory and praise, and of compassion and protection. 

We invite you to use our interfaith chapel as a quiet place for prayer and reflection and to read from the Holy Bible on the altar or the Holy Qur'an, located in the northeast corner niche.  

Spiritual Care Channel

The hospital TV Channel 28 allows patients and their families the ability to view live chapel services from the comfort of your hospital room. In addition, the channel broadcasts spiritual programs and music to enhance your comfort and provide spiritual support.

Meditation Room

A non-denominational room for prayer and meditation is located off the hospital's main lobby, and is open to patients, visitors and hospital associates all hours of the day and evening.

Hospital Phone Extensions
Main operator Dial "0"
Volunteer services extension 463088
Gift shop extension 463039
To call from outside the hospital, dial 708.799.8000 and the appropriate extension number.

Telephone services

All patient rooms, with the exception of the intensive care unit are equipped with telephones. To place local calls, dial "9" and the outside number. To place long-distance and credit card calls, dial "9," listen for the tone, then dial "0" and the outside operator will assist you.

Patients may receive phone calls in their room between 8 a.m. and 10 p.m. They may dial out at any time. Patients' rooms can be dialed direct with a touch-tone phone by dialing the hospital at 708.799.8000 and the extension number that is shown on each patient's phone. For most patient rooms, the extension number represents the patient's bed number followed by the room number. For example, to reach a patient in Bed 2, Room 317, dial ext. 462317.

Phones and a TDD for patients who are hearing impaired are available upon request. Please contact your nurse if you are in need of either of these devices. To call the hospital, persons with hearing impairments may use the TDD number, 708.799.6190.

The telephones located at the nursing stations and in hospital offices are for hospital personnel only. Public telephones are available in the lobbies for use by visitors. Use of cellular phones within the hospital is prohibited as their signals may interfere with medical equipment functioning.

How do I find my way around the local area?

Churches/synagogues in the area: There are a number of churches and synagogues in the communities that surround Advocate South Suburban Hospital. Please contact the office of mission and spiritual care at ext. 463779 for assistance in locating a place of worship.

Local hotels: For those visitors who are staying overnight in the area, there are several hotels within 10 minutes of the hospital. Travel north on Kedzie Avenue to I-80 West. Once on I-80, look for the Harlem Avenue exit. There are several hotels at Harlem Avenue and I-80 in Tinley Park.

Currency exchange/Post office: There is a currency exchange located at the corner of 175th Street and Kedzie Avenue, just north of the hospital. A United States Post Office also is located on the southeast corner of the same intersection.

Supermarkets: Two supermarkets are located just south of the hospital on the northwest corner and the southeast corner of 183rd Street and Kedzie Avenue.

Useful phone numbers

Service  

Dial Direct Extension/Number 

 Advocate Charitable Foundation     463890
 Case Management       463029
 Cashier          463014
 Chaplain, Clergy Visits       463780
 Main Hospital Phone Number      708.799.8000
 Main Operator        Dial "0"
 Medical Records        463070
 Outpatient Scheduling    461000 or 708.213.1000
 Patient Advocate (Care Line)    462273 or 708.213.2273
 Public Safety         463115
 Room Service        463463
 Senior Advocate    463136 or 708.213.5550
 Social Services        463033
 TTY          800.421.1220
 Volunteer Office        463088
 Lori's Hospital Gift Shop    463039

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