Frequently asked questions for visitors

Visitor policy

All Advocate Health facilities have a visitor policy in place that helps us ensure safe care. See our visitor policy

Where is the hospital located?

Advocate Good Shepherd Hospital is located at 450 West Highway 22, Barrington, IL, 60010.

To schedule an appointment, call 800-323-8622.To contact a specific department, see our department directory.

What are the visiting hours?

The following are Advocate Good Shepherd Hospital's visiting hours for all areas. Only a nurse may make exceptions.

  • Inpatient units: 11 a.m.–8 p.m.
    Children visiting patients must be accompanied by an adult.
    For the safety and well-being of our patients, visitors with a cold, allergies or the flu should refrain from visiting. Visitation restrictions may be enforced during flu season for the safety of our patients.
    Please see below for exceptions to these visiting hours.
  • Birth Center: General visiting hours are 10 a.m.–2 p.m. and 4–8 p.m.
    3–5 p.m. is considered quiet time for our healing patients and their newborn child. The father or one other adult selected by the mother is allowed at all times.
    Siblings of the newborn can visit accompanied by another adult but cannot stay overnight.
  • Intensive care: Only members of the immediate family are permitted to visit. Visitors must be at least 12 years old to visit patients in the Intensive Care Unit (ICU) and Cardiovascular Intensive Care Unit (CVICU).
    Visiting is permitted at the discretion of the primary nurse. The unit is closed to all visitors between 7 a.m.–8 a.m., and 7 p.m.–8 p.m.
  • Pediatrics: Visiting hours are 11 a.m.–8 p.m. Parents or guardians may visit at any time, and one parent/guardian may stay overnight with the child.
    A day bed will be provided for the parent.

What entrance should I use and what are the hours?

Main Entrance: Main destinations for using this entrance include;
  • Testing Center
  • Breast Care Center
  • Obstetrics
  • Health Management Center
  • Rehabilitation
  • Universal Care Unit (Surgery, Interventional Radiology, Cardiac Catheterization)
  • See map for additional destinations.

Hours for the main entrance include:

Monday-Friday: 5 a.m.–7 p.m.
Saturday: 6:30 a.m.–1:30 p.m.
Sunday & Holidays: Closed

*Valet services are available at the main entrance:
Monday-Friday, from 8 a.m.–4 p.m.

Visitors who arrive after the main lobby is closed should proceed to the registration desk at the Emergency Department entrance. The registrar then will contact the unit to verify that the patient is accepting visitors.

Visiting hours are 9 a.m.–9 p.m. seven days a week.

North Pavilion Entrance:  Main destinations for using this entrance include visiting for;

Hours for the north pavilion entrance include:

Monday-Friday: 7:30 a.m.–8 p.m.
Weekends & Holidays: 7:30 a.m.–8 p.m.

Visitors who arrive after the north pavilion is closed should proceed to the registration desk at the Emergency Department entrance. The registrar then will contact the unit to verify that the patient is accepting visitors.

Visiting hours are 9 a.m.–9 p.m. seven days a week.

West Pavilion Entrance:
Main destinations for using this entrance include:

  • Integrative Medicine including Acupuncture, Aromatherapy, Health Coaching, Integrative Nutrition Counseling, Medical Massage, Mindfulness and Yoga.
  • GI/Endoscopy
  • Infusion
  • See map for additional destinations.

Hours for the west pavilion entrance include:

Monday-Friday: 6:30 a.m.–5 p.m.
Saturday-Sunday & Holidays: Closed

Emergency Department is open 24 hours a day, 7 days a week.

  • Direct Admissions come to the ED

Testing Center Hours:

Monday-Friday: 6:30 a.m.–7 p.m.
Saturday: 7 a.m.–1 p.m.

Lab Hours:

Monday-Friday: 6:30 a.m.–6:00 p.m.
Saturday: 7 a.m.–1:00 p.m.

Parking

Parking for patients and visitors is available in parking lot A. Some additional parking areas are designated for specific clinics. Free parking is available 24 hours a day, seven days a week. Please see map for additional parking areas.

For Medi-car services, please contact your insurance provider for covered services. For Pace Dial-a-Ride Service, call 800-273-5939.

Additional transportation resources [PDF]

Valet hours:
Main Entrance: Monday-Friday, 8 a.m.–4 p.m.

What dining and food services are available?

The cafeteria is on the ground floor near the Main Entrance. The Grab and Go is on the first floor at the North Pavilion Entrance. There is an ATM located at the Main Entrance near the cafeteria.

Cafeteria: Monday-Friday, 6:30 a.m.–10:30 a.m. and 11 a.m.–2 p.m.
Closed Saturday–Sundays & Holidays

Grab and Go: Monday-Friday, 6:30 a.m.–Midnight

Saturday-Sundays & Holidays, 6:30 a.m.–6:30 p.m.

What other amenities are available?

Pear Tree Gift Shop

The Pear Tree Gift Shop is located on the first floor of the main entrance.  Visitors can shop in person or online. The gift shop can also deliver same-day flowers to anyone in the hospital. In the intensive care areas, check with the unit whether gifts are appropriate for patients.

What about spiritual care?

The chapel is located off the West Pavilion Entrance on the first floor and is open 24 hours a day.
The cornerstone of our mission as a faith-based hospital is caring for the whole person: body, mind and spirit. Our goal is to provide excellent patient care. That includes meeting your spiritual needs. The chaplains are available to provide emotional and spiritual support to you and to members of your family.