Notice of Nondiscrimination and Accessibility Requirements
How to file a service delivery complaint
Advocate Health follows all State and Federal Civil Rights laws. We do not exclude or treat anyone unfairly (discriminate) based on:
- Race
- Color
- National origin or ancestry
- Disability
- Age
- Pregnancy
- Sex
- Sexual orientation
- Gender identity
- Religion
- Retaliation
- Military status
- Political belief
- Order of protection status
- Marital Status
This notice applies to anyone receiving care in the programs, services and activities at Advocate Health. This notice applies to all people in our facilities.
Advocate Health:
- Offers free aids and services to people with disabilities to communicate with us, such as, but not limited to:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people who do not speak English as their first language. These services include:
- Qualified medical interpreters
- Information translated into other languages
- Does not ask people to use minor children, family members, or friends as interpreters.
If you need these services at an Advocate Health location, tell a staff member.
How to File a Service Complaint
You can file a complaint in person, by mail, or email if you believe that Advocate Health did not provide these services or if we treated you unfairly (discriminated). If you need help filing a complaint, please speak with a staff member:
Advocate Health Office of Civil Rights
750 W. Virginia Street, Milwaukee, WI 53204
Phone: (414) 363-1370
Email: CivilRights@aah.org
Website: www.advocatehealth.org
You can also file a civil rights complaint with the State or Federal Department of Health and Human Services, Office for Civil Rights.
Illinois
Illinois Department of Human Rights
555 West Monroe Street, Suite 700
Chicago, IL 60661
(312) 814-6200; TTY:(866) 740-3953
IDHR.Intake@illinois.gov
Federal Office for Civil Rights
U.S. DHHS
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 360-1019; TTY:(800) 537-7697
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Arabic تامدخلا ميدقت يف صرفلا ؤفاكت ةسايس نع تامولعم ىلع لوصحلا تدرأ اذإ ليجستلا بتكم نم اهبلط ىجريف ،(Delivery Service in Opportunity Equal( .كتغلب ةخسن ىلع لصحتسو
Chinese Simplified (简体中文) 如果您想了解我们的“提供服务均等机会”政策的相关信息，请在登记 处咨询，工作人员会为您提供一份简体中文的政策副本。
Chinese Traditional (繁體中文) 如您想瞭解關於「提供服務均等機會」政策的資訊，請前往登記處諮 詢，工作人員會為您提供一份繁體中文的政策副本。
Hmong (Hmoob) Yog koj xav tau ntaub ntawv kev paub txog ntawm Kev Muaj Vaj Huam Sib Luag Txog Lub Cib Fim nyob rau tsab cai Kev Pab Cuam Xa Khoom thov nug tau nyob rau ntawm rooj sau npe thiab lawv yuav muaj ib daim theej tawm rau koj ua koj hom lus.
Spanish (Español) Si desea información sobre nuestra política de igualdad de oportunidades en la prestación de servicios, consulte en el mostrador de inscripción y se le dará una copia en su idioma.
Russian (Русский) Если вы хотите узнать более подробную информацию о нашей политике обеспечения равных возможностей при предоставлении услуг, обратитесь на регистрационную стойку, и копия этого документа будет предоставлена на нужном вам языке.
Korean (한국어) 서비스 제공 정책 내 기회균등에 대한 정보를 원하실 경우, 등록 창구에 문의하시면 원하시는 언어로 작성된 문서를 제공해드립니다.
Polish (Polski) Jeśli chce Pan(i) uzyskać informacje na temat polityki równych szans w dostępie do usług, należy poprosić w rejestracji o jej kopię przetłumaczoną na język polski.