Release of information

How do I obtain a copy of my Advocate Medical Group (AMG) medical records, bills or radiology films?

  1. Log into your LiveWell account to view your medical information and download the information to your computer or mobile device. Visit our LiveWell web page to create an account if you do not have one.
  2. Complete and submit one of these two forms: Patient Request for Health Information [PDF] or authorization for disclosure of health information [PDF].
  3. Write us a letter requesting the release of your health information. The letter should include:
    • Patient first name, last name and date of birth
    • The specific health information you’d like released (e.g. specific date of service, specific condition, specific physician, date range)
    • The medical record format you prefer (paper or electronic)
    • The person designated to receive the records
    • Where to send the records
    • The signature of the person whose medical records will be released (or their legal representative)
  • For your hospital records, please contact your Advocate Hospital's Health Information department.
  • For copies of bills, please call AMG Central Billing at 847-390-5900
  • For copies of Radiology images, please call the AMG site location of where you had your test.

How would I return the form(s) to you to process my record request?

  • You may fax back the completed form to 224-225-0850.
  • You may e-mail the completed form to AMG-ROI@advocatehealth.com.
  • You may mail or bring the completed authorization to
    • AMG-Health Information Department
      900 Commerce Drive
      Suite 206
      Oak Brook, IL 60523

Is there a fee for copying records?

  • Advocate Medical Group uses the vendor Midwest Medical Record Association (MMRA) for record copying. MMRA fees are in compliance with the copying fees are required under 735ILCS5/8-2006
  • If records are going directly to a physician's office there is no fee charged to the patient.
  • There is a fee for copying records that is regulated by the State of Illinois. The fee is updated on a yearly basis by the Office of the Comptroller. You may click here [PDF] for the medical records copy fee schedule.

When will my records be ready? How will I receive them?

  • Your records will be ready in 7-10 business days following invoice payment. To check on your request status, please contact our Release of Information Vendor, MMRA, at 224-225-0888, Option 2.
  • If you wish to pick up your records at the Oak Brook office, please indicate that by writing 'will pick up". Photo identification is required before we can release your records.

Will you ever fax my medical records?

  • Only in the case of an emergency or immediate appointment, when we will not be able to have records delivered on time through the mail.

How will I know how much my records will cost?

  • A MMRA invoice will be sent to your home requesting payment prior to record release if you wish to have it mailed.
  • We will not know how much your record set will cost to produce. However, we will release a set unless you specify on your form that you want to be aware of the cost prior to mailing records. Call 224-225-0888 Option 2 for the cost after the 7-10 day waiting period regarding status.