EpicCare Link
What is EpicCare link?
Our EpicCare Link is a secure web-based portal that provides access to shared patient electronic medical record information so we can better coordinate care.
EpicCare Link grants access to patients’ charts based on referrals, established relationships between patients and providers or after they’ve provided patient demographics including full name, date of birth and other identifying information. Access is provisioned on a group-by-group basis and by role within the group to qualifying organizations.
For organizations that do not have access, a physician, practice manager, director or legal signing authority may submit an application to request access for their group.
What is available in EpicCare Link?
Within EpicCare Link your staff will be able to view your patients’ medical information from Advocate Health Care and Aurora Health Care, including:
- Patient demographic and care team information
- Inpatient face sheets
- Hospital admissions and discharges
- Outpatient visits
- Lab and imaging results
- Procedure reports
- Coverage and benefits information
You can also receive notifications about your patients based on events at Advocate locations including:
- Admissions and discharges
- Outpatient visits
- Results
- Referrals
EpicCare Link allows you to exchange messages with our clinicians via In Basket.
Surgical coordinators can view their surgeons' schedules, request OR time, and enter and manage their surgical cases on behalf of their surgeons.
How is EpicCare Link access managed?
Access is managed by one or more designated site administrators within each group. To ensure continuous support and prevent access issues, groups are encouraged to have at least two site administrators, including a primary and a backup. These individuals are typically practice managers, office managers, supervisors or directors.
Site administrators have the responsibility to manage access for users in their group. Responsibilities include:
- Reset a user’s password
- Reset a user’s two-factor authentication
- Remove a user
- Add a referring provider to their group
- Request access for new and returning users
- Complete site verification
Frequently asked questions
Getting Started
If your organization does not have access already, an office manager, director, physician or person of authority can complete the new site application to request access.
There are no fees associated with using EpicCare Link.
To access EpicCare Link you need a PC or Macintosh computer, a high speed or DSL internet connection, and a current version of Chrome, Firefox or Microsoft Edge. (EpicCare Link is not supported from Internet Explorer, Safari or on any browsers on mobile devices.)
EpicCare Link logins require the use of two-factor authentication via email address or an authenticator app on a mobile device such as Epic Authenticator, Google Authenticator or DUO.
Citrix is NOT needed to access EpicCare Link.
Yes, each user is required to accept the EpicCare Link User Agreement prior to accessing the system.
No, all tip sheets and video walk-throughs are provided after logging in to EpicCare Link from the homepage under the Quick Links section.
Advocate conducts periodic audits to protect the privacy of our patients and when issues are reported to us.
Accessing EpicCare Link
We require the following personal identifiers: birth date, the address of where you physically work, phone number, email address, job title or role, and National Provider Identifier (NPI) if applicable.
Sharing logins with another individual is prohibited. The user’s email address for access also cannot be shared and no two accounts can use the same email address.
You must log in at least every 180 days for your account to remain active.
You must reset your password every 180 days. You will receive an email notification to the address on file. You can reset your password at any time or your site administrator can help if you are locked out of your account.
Yes, your site administrator can help a user reset their two-factor authentication in EpicCare Link under the admin icon.
No, you're not able to change your username.
You will receive login instructions via an auto-generated email to the email address provided.