How do video visits work?
Learn how to start a Quick Care Video Visit or video visit with your provider.
How do video visits work?
Learn how to start a Quick Care Video Visit or video visit with your provider.
Get back to feeling your best with a video visit
If you’ve never had a virtual video visit before, you may have questions about how it works. Advocate Health Care offers two types of video visits – a Quick Care Video Visit with our next available virtual care provider and a video doctor visit with your own provider. Both are convenient telehealth appointment options that help you get the care you need, wherever you are.
What's the difference between the two types of video visits?
Quick Care Video Visit
Quick Care Video Visits are available 24/7, on demand. These visits are for common symptoms related to minor illnesses like a cold, flu or sinus infection. You'll get a diagnosis and care plan from the next available virtual care provider. It's very similar to an in-person urgent care visit, but more convenient for you.
Virtual video visit with your provider
You can also often schedule a video visit with your own primary care provider or other members of your care team. These video doctor visits with your provider need to be scheduled in advance during their office hours and are a time-saving alternative to visiting your doctor's office. Call your provider's office and ask if a virtual visit is appropriate for your situation.
Both video visit types use a secure video conference platform that is integrated with LiveWell. Learn more about virtual visit privacy and security.
How should you prepare for a video visit?
No matter the type of video visit, be prepared to answer a lot of questions since there is no hands-on physical examination. The virtual care provider will take the time to ask you detailed questions about your symptoms so they can address your health concerns.
Before your visit, you'll want to make sure you have a reliable internet or Wi-Fi connection. You’ll also need a LiveWell account. If you don’t have one, you can create an account.
How to start your Quick Care Video Visit
- Sign in to LiveWell
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Sign in and navigate to Quick Care Video Visit in the menu.
- Request a Quick Care Video Visit
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Answer a few questions about your condition and complete PreCheck-In.
- Begin your visit
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Start your visit right away and wait for a virtual care provider to join.
- View your after-visit summary
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Your treatment plan from your virtual care provider can be viewed under Visits.
View more detailed Quick Care Video Visit instructions for mobile and desktop.
How to start a video visit with your provider
- Schedule your video visit
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First, you’ll need to call your provider to schedule your video visit.
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- Sign in to LiveWell
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About 15 minutes before your appointment time, sign in and select Visits in the menu.
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- Find your video visit appointment
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Complete PreCheck-In, found in the details for your visit.
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- Begin your visit
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Select Begin Visit at your visit time and wait for your provider to join.
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- View your after-visit summary
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Details on your visit and a note from your provider can be viewed under Visits.
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View more detailed video visit instructions for mobile and desktop.
More things to know about video visits
If you’re 18 years or older, you can request a video visit. You must be physically located in Illinois, Wisconsin or Michigan during the visit. You don’t have to be an Advocate Health Care patient to request a Quick Care Video Visit.
You can request a video visit for kids ages 2-17 if you're their legally authorized representative. If your child is younger than 2, call their pediatrician to see what your options are.
After your recent Quick Care Video Visit, if you have additional medical questions, you can call 844-284-0381 to speak with a virtual health provider.
For video visits with your provider, please contact their office or send your provider a message in LiveWell.
It's important to note that the virtual health provider may advise you to seek in-person treatment during your video visit. You may also be asked to come in for lab tests, like a urine sample, after your visit as part of your diagnosis and care plan. They’ll also let you know if you should follow up with your own doctor.
If you need help, contact our LiveWell support team by calling 855-624-9366 or email us. You can find additional information in our LiveWell FAQ.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.